Returns & Refunds Policy
Last Updated: June 2025
Return Eligibility
– Return window: Within 30 days of delivery.
– Items must be unused, in original packaging, and in resellable condition (excludes hygiene-sensitive products).
– You must provide your order number or proof of purchase.
Non-returnable items:
– Sale items or custom orders
– Gift cards and digital products
– Opened skincare items for hygiene reasons
How to Request a Return
Step 1. Email us at info@skinvibesonly.com with:
– Order number
– Item(s) you wish to return
– Reason for return
Step 2. You will receive return instructions within 48 hours. A prepaid return label may be provided if applicable.
Step 3. Once your return is received and approved, your refund will be processed within 7–10 business days.
Damaged or Faulty Items
– If your order arrives damaged or incorrect, notify us within 24 hours with photos at info@skinvibesonly.com.
– We will cover return shipping and issue a full refund or replacement promptly.
Refunds
– Refunds are issued to the original payment method.
– Please allow 3–5 business days for your bank or payment provider to complete the transaction.
Contact
– info@skinvibesonly.com